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Your satisfaction means everything to us. If your purchase doesn’t meet your expectations, you’re welcome to return it within 30 days — no hassle, no worries.
Frequently Asked Questions (FAQ)
Always Free Shipping – Order Today, Shipped Within 1-2 Days!
At Novelloa, we offer free shipping on every order. Order today, and we’ll ensure your order is shipped within 1-2 days!
All orders are securely shipped via our reliable carriers such as Royal Mail, DHL, and FedEx for all shipments, guaranteeing reliable delivery. Once your order is processed, you’ll receive a tracking number via email to easily track your shipment.
At Novelloa, we offer a 30-day return or exchange policy if, for any reason, you're not satisfied with your order. Simply send us an email at support@novelloa.com, and we’ll take care of the rest!
Your Satisfaction is Our Priority
Our customer service team strives for excellence. If you have any questions, feel free to contact us at support@novelloa.com. We aim to respond within 24 hours during the following working hours:
Monday to Saturday: 9:00 am to 6:00 pm (UK time)
You can securely pay with credit card, GooglePay, and ApplePay and more.
An SSL connection (Secure Socket Layer) secures the digital transfer of your personal information, including credit card and account details. Protecting your data is a top priority for us. That’s why we treat your information with the utmost confidentiality, do not share it with third parties, and use it solely for processing your order.